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Eden Gulf is a medium-sized municipality. The city has grown speedily, and so has the demand for area services. Eden Bay presently owns 85 vehicles, which the town's equipment department retains. The fleet includes authorities cars, sterilization trucks, fireplace trucks, and other vehicles given to area employees. The maintenance budget offers risen dramatically in recent years, and individuals are ask- ing perhaps the town ought to continue to perform its own routine service or outsource it to private businesses. This morning, Dawn called you into her office to talk about the situation. An index of her comВ· ments uses: Dawn ( IT manager): When I came up here 2 yrs ago, I used to be told that Eden These types of had a digital information program for automobile maintenance. T hat I came across was a chart designed by a part- time employee as being a quick reply to a complex difficulty. It's almost certainly better than no system in any way, but what we need is a fresh information system to meet the current and future requirements. I want to develop a proposal for a new program. For now, let's call it GREAT, which is short for Repair Examination forVehicular Equipment. I met with the town supervisor, the equipment division. and several maintenance employees to understand their needs and concerns. I need you to start with reading the interview summaries I ready. BeforeYou Start

Review the following interview summaries from Marie (town manager), Martin (equipment departВ· ment manager), Phil (maintenance supervisor), Alice (maintenance clerk), and joe (mechanic): Marie (town manager): Routine service costs possess risen 13 to 16% annually. I'm not sure that we get any genuine control over these costs. A lot of members in the town council think we ought to get out of the maintenance business and contract it to a private firm. Which may mean laying off current employees, and I'm uncertain w hether outsourcing is definitely the right best option. Both the tools department administrator and the THAT manager tell me that our current...